Refund policy

We want you to love your piece — every order is inspected before it ships from Charlotte, NC. That said, jewelry is personal, so here's our honest policy.

Why we're strict about returns: Jewelry is worn against your skin. For hygiene reasons, a returned piece can never go back on the shelf as new — every return must be professionally sanitized, re-polished, and re-inspected before it can be sold again. The restocking fee below covers exactly this process, not profit. We'd rather be upfront about it than pretend returns are free.

Changed your mind? We accept returns within 5 days of delivery (postmarked within 5 days).

- Item must be unworn, unused, in brand-new condition with all original packaging, box, pouch, and tags intact.
- A 20% restocking fee applies to every return — it covers sanitizing, re-polishing, and re-inspection.
- Return shipping is paid by you. We recommend tracked shipping; we're not responsible for lost return parcels.

Final sale — no returns or exchanges: items bought on sale or with a discount code (including SUBSCRIBE15).

Damaged in transit: if your piece arrives damaged, email dsapphireshop@gmail.com within 48 hours with your order number and photos. We'll repair or replace it free — no restocking fee, no shipping cost to you.

How to start a return:
1. Email dsapphireshop@gmail.com with your order number and the item(s).
2. We'll reply with the return address and instructions.
3. Ship it back within the 5-day window, unworn with all packaging.- Return shipping paid by you, we recommend with Tracking
4. After we receive and inspect it, your refund (order total minus the 20% restocking fee) goes to your original payment method within 5 business days.

Questions? dsapphireshop@gmail.com, Mon–Fri 9am–5pm ET or send us a message on Instagram @dsapphireshop.

Thank you for supporting our small business and for understanding our policies. We truly value your trust and support!